Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
We aim to get your order to you as quickly as possible! 💛
Dispatch Time: All orders are packed and sent within 48 hours (Monday–Friday).
Standard Delivery: FREE Australia-wide shipping via Australia Post. Your order should arrive in 3–7 business days, though rural areas may take a little longer.
Express Delivery: Available for $12.99. Orders usually arrive in 1–3 business days (a little longer for rural).
Weekend Orders: Orders placed after 12pm Friday or over the weekend will be sent on Monday or Tuesday during busy periods.
You’ll receive a tracking link once your order has been shipped so you can keep an eye on it every step of the way. 🚚✨
📦 Pre-orders: If your item has a pre-order date listed (shown next to the product name on our website), that’s the date it will leave our warehouse. The delivery timeframe begins from that dispatch date. If no pre-order date is shown, your item is in stock and ready to ship.
💌 Lost or delayed parcels: While most orders arrive on time, sometimes delays can happen that are outside of our control. If your order hasn’t arrived within the expected timeframe, please reach out to our support team and we’ll happily investigate. If your parcel is confirmed lost by the courier, we’ll arrange a replacement or refund for you right away, you’re always covered.
We’ll keep you updated at every stage from packing to shipping, so you know exactly when to expect your delivery.
How much do I pay for shipping?
We offer FREE standard delivery Australia-wide on every order. 🙌
Need it faster? Upgrade to Express Post for $12.99 at checkout and get your order in just 1–3 business days. 🚚✨
When will my order arrive?
We ship all orders within 48 hours. Once dispatched, delivery times are:
Standard Delivery (FREE via Aus Post): 3–7 business days 🚚
Express Delivery ($12.99 via AusPost): 1–3 business days ⚡
If your item is a pre-order, the delivery timeframe begins from the advertised dispatch date (shown next to the product name).
Help, I think my order is lost/hasn’t been delivered?
If your order hasn’t arrived within the expected delivery timeframe, don’t worry, we’re here to help!
- First, double-check your tracking link (sent in your shipping confirmation email) for the latest updates.
- If it looks like your parcel hasn’t moved, give it a couple of extra business days, sometimes carriers experience delays.
- Still no luck? Reach out to our support team at hello@shopmummagogo.com and we’ll investigate right away.
Rest assured, we’ll make sure your order gets to you. 💛
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Product Questions
What age and weight is the MummaGogo toddler sling carrier suitable for?
Our toddler sling carrier is designed for children aged 12 months to 4 years, with a weight capacity of up to 20 kg. It’s perfect for when your little one wants to be carried but you need a hands-free solution!
Is the carrier comfortable for long periods of use?
Yes! Our toddler sling carrier is made with soft, breathable, and durable fabric to keep both you and your child comfortable. The ergonomic design helps distribute weight evenly across your shoulder and back, reducing strain during extended use.
How do I put on the sling carrier?
It’s super easy! Simply:
1. Place the sling over one shoulder.
2. Position your child on your hip.
3. Adjust the strap for a snug and secure fit.
Our quick-adjust design ensures a safe and supportive carry in seconds.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any MummaGogo product directly to that lucky mum or dad by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
Are you stocked in any stores anywhere?
Nope, it’s just us! Our MummaGogo products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Returns & Exchanges
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 100-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 100 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
You can read our refund policy here.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 100 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 100 days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
If you’ve simply changed your mind, return shipping is on you. But don’t worry if your item is faulty, damaged, or incorrect, we’ll cover the shipping and make it right.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. Once we receive your item back we will inspect it and then issue your refund.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Yes, we currently offer AfterPay!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hello@shopmummagogo.com This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your MummaGogo stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our MummaGogo HQ is located in Sydney,SA. Your MummaGogo products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our MummaGogo HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.